From 2 November 2026, all outgoing calls from the Singapore Police Force (SPF) will display one number: 6000 0999.
Each call will be followed by an SMS from the “gov.sg” sender ID, explaining how to contact the police for further assistance.
SPF will be the first government agency to introduce a single caller ID, as part of efforts to help the public recognise legitimate calls and guard against scammers posing as officials.
You Will Receive an SMS Even If You Miss the Call
The follow-up message will be sent even if the police call goes unanswered, Zaobao reported, citing the authorities.
If an officer needs you to follow up, a contact number will be provided. Not every call requires a response.
The new 6000 0999 number is for outgoing calls only and cannot receive incoming calls. Anyone who tries to call it back will hear an automated message directing them to the police’s online feedback portal.
For assistance after receiving a call, members of the public can use the SPF feedback portal or call 1800-358-0000.
The number will also never be used to contact people through WhatsApp, Telegram or other messaging applications. If someone uses it to contact you on those platforms, report it through the platform’s reporting function or call the ScamShield helpline at 1799.
Police Impersonation Scams Cost Victims at Least S$53.3 Million
Between January and September 2026, at least 1,310 cases involving scammers impersonating police officers were reported, with losses of at least S$53.3 million.
Police were the government agency most frequently impersonated during that period.
Currently, government agencies make outgoing calls using different numbers, including office landlines and official mobile phones. The authorities said this makes legitimate calls harder to recognise and gives scammers opportunities to pose as officials.
The government plans to progressively introduce measures to make calls from other agencies easier to identify and verify, drawing on SPF’s experience.
Knowing Your Name or NRIC Does Not Prove a Caller’s Identity
Police also cautioned that a caller’s knowledge of your name, NRIC number or other personal details does not establish that they are a government official.
Verify their identity directly with the agency through its official channels.
Government officials will never ask you over the phone to transfer money or hand over valuables, disclose banking login details, install apps from unofficial app stores, or transfer your call to the police.
If you are unsure whether something is a scam, the 1799 ScamShield helpline operates round the clock.
