News

GrabFood Rider Allegedly Spilled Drinks & Ghosted Customer While Marking as ‘Delivered’

2022-04-26 , 11:04 am

Why walk to Starbucks when you can order GrabFood?

Well if you’re ordering a lot of cold drinks, you might want to reconsider getting delivery service. Or maybe ask your rider to double-bag it?

Here’s how a customer found her Starbucks spilt on the ground, and how a colleague actually experienced the same thing too.

Rider Went MIA After Marking Order As Delivered

A public complaint was posted on Facebook on 24 April by Misshopper Boutique, run by online seller Lerine Yeo.

Yeo said that she was having a gathering with friends on 23 April and decided to order Starbucks drinks through GrabFood.

However, the drinks were marked as delivered even though she did not receive them. The rider did not pick up any of Yeo’s calls, and the group began to worry that the rider might have gotten lost or met with an accident.

Drinks Found Spilt on Footpath

When they headed downstairs, the group found their drinks spilt all over the public footpath.

The group were hanging out in a condominium unit, and the drinks were found along the pathway to the condominium. This means that the rider did not make it into the condominium before the drinks spilt.

The GrabFood delivery order number found on the app matched the number found on the cups’ order chit. Yeo and her friends ended up cleaning the mess before posting about it on Facebook.

Rider Should Have Explained Instead of Going MIA

Yeo’s main complaint wasn’t that the drinks were ruined. Instead, she was angry that the rider didn’t own up and provide an explanation.

She wrote that she was angry because the rider acted without integrity, and ran away from his mistakes. Yeo would have gladly forgiven him if the rider had apologised.

Grab and Other Riders’ Responses

Grab has asked for Yeo’s details and is currently investigating this incident.

Yeo shared that the total fee for the delivery was eventually refunded to her, but did it really need a Facebook post for this matter to be settled?

Other delivery riders discussed the issue in a closed Facebook group, and said that the rider was at fault for not following GrabFood’s protocol.

The rider was supposed to inform GrabFood about the spillage, and the customer can be contacted to explain the situation.

However, other riders pointed out that Starbucks drins are packed in paper bags that can easily break, especially as condensation from cold drinks gets absorbed.

With the seven drinks that Yeo ordered, there was a high likelihood that the bag would break.

In fact, one of us at Goody Feed also shared a similar experience, where his drink was marked as delivered but was nowhere to be seen.

Join our Telegram channel for more entertaining and informative articles at https://t.me/goodyfeedsg or download the Goody Feed app here: https://goodyfeed.com/app/

Similar Experience, Different Delivery Provider

He ordered Starbucks drinks from foodpanda, to be delivered outside his office at his level. However, he saw no drink in sight when the app informed him that they were delivered.

When he walked out of the office, he saw that further down the lobby, there was a broken Starbucks paper bag and his precious drinks, spilt and soaking into the carpet:

He took a picture and sent it to foodpanda, and they refunded him.

Of course, he cleaned up the mess as well… But maybe that’s because his name and contact number were on the order chit attached to the bag?

But one noteworthy thing is that our fellow cat here used foodpanda, not GrabFood. Seems like this issue isn’t just a GrabFood problem.

Moral of the story: don’t order cold drinks from Starbucks if the rider has to walk a long way to you, or your drinks may meet the same fate.

Or maybe just ask your rider to double-bag the drinks, so that such incidents won’t happen in the future.