A few days ago, both customers and employees of two fitness / spin cycling studios, Kyklos Studio and X Fitness, were left confused after both outlets closed with no prior warning.
The websites and social media pages of both studios also seemingly disappeared as if the Bermuda triangle had suddenly appeared on the internet.
It turns out that they’re also heavily in debt.
Owed Thousands to Multiple Parties
In an interview with TODAYonline, three former employees under Mr Ang claim that they are owed thousands of dollars in salaries.
Mr Atlas Ang, who, according to business records, holds a director position in four businesses dealing with training courses for sports and games. Those businesses are linked to Kyklos Studio and X Fitness.
The Founder of Vaultage, an activewear brand, also claims that Mr Ang owes her $3,000 worth of goods ever since their partnership ended back in August 2021.
Vaultage’s founder says that prior to the end of their partnership last year, she requested for her sponsored items to be returned. However, Mr Ang told her that his studio was too busy and that he was unable to return her the items.
Thus, she made a police report.
Other instructors whom Mr Ang allegedly let go off claim that they are owed $300 to a few thousand dollars, and that Mr Ang kept hiring and firing fitness instructors frequently.
Furthermore, it is known that new instructors who signed contracts with the company had to pay a training fee ranging from $500 to $1,000.
What Happened
In the last few days, several users have taken to TikTok to express their bewilderment at the sudden closure that seemed to have escalated out of the blue.
@somersault i’ve been with them for almost a year and for this to happen it’s damn crazy?!?! what is happening sia, i still got 16 classes left. anybody else also trying to contact them?? ☠️ #xspinclub #xfitnessclub #fyp
Goody Feed spoke with one gym member, Elyssa Yip, who had been a regular patron of the gym for two years prior to its sudden disappearance.
“I wasn’t aware they are going to close or rather they showed no signs of it. I even went for my spin class with them on 10 September, which is one day before they were closed. The boss was there too,” she said, expressing how unexpected the closure was.
“All along I find them quite ok and I have been going there to spin for 2+ years which is why I bought the package with them early this year. Now I can’t even use my credits and they are uncontactable,” she added.
She was one of the users who shared her story on TikTok, and has since filed a police report on her case.
However, she has yet to receive an update as investigations have just begun.
The Straits Times also contacted several customers like Yip, who revealed that they had purchased packages costing between $200 and $600, and were highly concerned that they will not be able to get their money back.
Some elaborated that they had chosen to take up the packages with Kyklos Studios as it had appeared to be a proper operation with physical outlets in malls.
Some users also flooded the company’s Google Review page with their complaints and stories. The company, X Fitness, previously held a 2-star rating on Google from all the damning reviews, but the Google Page is now gone.
Consumers Association of Singapore has Caught Wind of the Situation
Consumers Association of Singapore (CASE) announced that they are aware of the police reports being lodged against X Fitness.
CASE president, Mr Melvin Yong said the association received one complaint each against Kyklos Studio and X Fitness between 8 Sept to 13 Sept.
One consumer told CASE that she purchased a $700 spin package from X Fitness but later found that she was unable to access its app to make class bookings bookings.
Mr Yong said the consumers have been informed on how to seek recourse, including filing claims with the Small Claims Tribunals.
“CASE advises consumers to avoid making huge sums of prepayments upfront for pre-paid packages, as it is challenging to seek refunds for unutilised package sessions if the company suddenly closes down or becomes insolvent,” he said.
When The Straits Times visited the studio located at GRID mall on 14 September, they noticed it closed.
The premises of X+ in Club Street also appeared to be emptied, with the mailbox being stuffed with letters from various other companies.
Watch this video to the end to know more about this saga:
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Featured Image: TikTok (@elysks) & Classpass.com
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