On 7 Jun 2022, 20,000 people in Singapore ran into a problem with their transport cards; wrong deductions were made from their account.
According to EZ-Link, the payment system they were using had a technical issue.
It was added that by 9 Jun 2022, 99% of affected customers were fully-refunded.
Unfortunately, the remaining affected customers faced some delays as there were some issues with their EZ-Link cards.
Turning Back To Manual Top-Ups
For the affected 20,000 customers, some of them are turned off at the error and said they’ll switch back to manual top-ups.
Mrs Nararat Nura Saisood, an arts enrichment instructor, said she was forced to take a private-car hire after her EZ-Link card cannot be used.
“The incident caused me a lot of inconvenience, and I’m afraid to use any online top-up system now.”Mrs Nararat Nura Saisood
According to SMRT, they’re taking steps to improve the SimplyGo processing system so that such situations will not occur again.
If you’re similarly concerned about such things happening to you, a good way would be to carry an EZ-Link card with loaded value around as a spare.
- All SMRT Night Rider Buses to be Discontinued from 30 June 2022
- SBS Transit Also Ending Nite Owl Bus Service & LTA Explains Why All Night Bus Services Are Discontinuing
- A Power Bank Led to a Fire in an MRT Train Near Somerset MRT Station
Feature Image: kandl stock / Shutterstock.com (Image for illustration purpose only)
After 8 months, NOC’s Food King is back, but it’s very weird and it might not be on YouTube. Here’s why: