Last year, December, Singtel users faced an apocalypse of sorts when they couldn’t access the internet for almost one full day.

It ensued a deluge of angry rants and comments from Singtel users, and there was even a fake Singtel Facebook account replying to people’s comments.

You can read more about it here.

Fortunately, I am a Starhub user and I did not experience the Singtel disruption that sounds like every Millennial’s nightmare.

But my colleague did, and when reminded of that day, he just used a four-letter word to describe it. Pretty sure “shiok” is a five-letter word.

But anyways, just a recap.

For those who were not Singtel users

This fiasco happened on 3 December 2016 (Saturday) at about 8:45 a.m. and it lasted till in the morning of the next day.

According to Channel NewsAsia, Info-communications Media Development Authority (IMDA) investigations revealed that the service disruption was caused by a planned maintenance—to install security patches.

It’s mentioned that there were warning signs—the utilisation rate of SingNet’s DHCP servers had been steadily increasing to 80-90%.

Failing to monitor the high utilisation load, it can be considered as a human error rather than a technical error.

This affected 90% of SingNet’s fibre broadband users, even JJ Lin, who was allegedly spotted in a lan shop because he could well be a Singtel user #justsaying

I can imagine Singtel users being like this when the internet was back.

Now

After almost a year, the verdict is in—Singtel has been fined $500,000.

It just goes to show that internet is of paramount importance—from running businesses to uploading a picture of your lunch on social media.

Before deciding on the hefty financial penalty, IMDA took into consideration mitigating factors such as the compensation to affected customers, preventives measures taken to avoid similar indents in the future and the willingness to co-operate with IMDA during the investigations.

I think it’s safe to say that Singtel has taken up new and better measures to not have history repeat itself. At least, since then, we’ve not been faced with yet another major outage.

These are the measures taken:

• They have upgraded their existing DHCP servers and is conducting an end-to-end review of its broadband network
• Vendor management of critical platforms
• Improve the resiliency of its network at a fast rate

If this occurs again, I think Singtel users will be well prepared.

But not my colleague. He’s still salty. Salty, anyway, is a five-letter word.

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This article was first published on goodyfeed.com

Read Also

• 8 Facts About Singtel’s Unlimited Data Plans You Need To Know Before Getting It
• 10 Facts About Singtel You Probably Didn’t Know About
• JJ Lin Spotted Playing DOTA in Lan Shop Due to Singtel Disruption

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