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SIA Steward Who Spent 1/2 The Journey Looking for SIM Card Went Viral

2017-09-27 , 12:48 pm

I have friends who are part of Singapore Airline’s cabin crew and I always envied them, from their picturesque travel shots to their weekly culinary jaunts all over the world.

But being part of the service industry, you always have to put up with a few less than friendly passengers.

It just comes with the territory.

And from the stories I have heard from them, I definitely admire their patience and the ability to work in less than favorable circumstances.

That’s why whenever I travel, I am always (extra) nice to them and try (my best) not to bug them.

But their stories are nothing compared to the one I am about to tell you.

After hearing this story, I definitely have a new-found respect for them. I mean, you will too.

Facebook user, Gary Leun posted a wordy post on Singapore Airline’s wall.

It is definitely a TL;DR kind of post, so let me tell you what went down.

Those who want to read it in his own words, here is the full post (it’s really a good read: do read it if you’ve got like ten minutes to spare).

This happened on 25 June 2017 (and yes, he is aware and embarrassed that he took 3 months to write the letter) on Flight SQ860, from Singapore to Hong Kong.

Seated in business class, he was trying to switch his SIM card before he clumsily dropped it. The SIM card made its way into the tiny gap between the armrest and the storage compartment.

He did try retrieving it by himself, using anything he could find—inflight magazine, safety procedure card and his earphones.

However, it was a futile attempt.

He then approached one of the crew, and Chief Steward, Mr Foo (the hero of the story) came to assist. Mr Foo got creative and actually straightened two ice prongs and taped them together to create a long stick of sorts.

So creative…but it didn’t work either.

After what seemed like hours, Mr Foo did not give up and kept trying, to a point where he literally broke a sweat. According Mr Leung, he spent almost 1/2 the journey trying (with Mr Leung wanting to help but Mr Foo declined his offer).

Alas, the plane reached its destination, but once again, Mr Foo did not give up.

He contacted the ground staff for assistance.

Mr Leung did mention why the SIM card was important: it is needed when he does bank transfers and OTP is required. So he has to go back to Singapore to get a new card if he loses it.

The engineers even dismantled the seat for the SIM card.

This going the extra, extra, extra mile.

Mr Leung is not only appreciative but grateful, even though they couldn’t find the SIM card.

Singapore Airlines definitely knows what good service is and this incident definitely reassured that.

Netizens definitely agreed as well by leaving positive comments on the post, which went viral (9.1k comments and almost 700 shares).

Some said that this wouldn’t happen if it was in economy class.

But you know what, haters be hating (or salty).

SIA just keep doing the good work.

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This article was first published on goodyfeed.com

SIA Steward Who Spent 1/2 The Journey Looking for SIM Card Went Viral

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