The Western Co. Made an Apology & Is Engaging a Social Media Agency, But Something is Amiss

By
Low Kay Hwa
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It’s news like this that shows us how easy it is to let our ego bring down an entirely legit and profitable business.

Yesterday, the Internet was flooded with news of The Western Co., and it wasn’t about their popular melted raclette cheese, but a Facebook post relating how the owner has treated a customer.

Okay, granted that it was a relatively one-sided story, but netizens weren’t happy on how the restaurant has handled the complaint.

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Image: Mothership.sg (screenshot from Andy Wong's Facebook)
Image: Mothership.sg (screenshot from Andy Wong’s Facebook)

Mothership.sg then dug out more defensive posts from the restaurant, and it seems like it’s not exactly a one-time issue.

Finally, yesterday night at 10:20 p.m., they issued an apology.

Image: Mothership.sg (screenshot from The Western Co. Facebook)
Image: Mothership.sg (screenshot from The Western Co. Facebook)

Here’s the thing: this morning, at around 10:00 a.m., the post was apparently hidden from their Facebook Page. I managed to find the link to the post from a thread in Hardwarezone forums.

Then ta-da—a few hours later, now at 1:00 p.m., the post is no longer hidden.

But the saga didn’t end. At around 1:20 p.m., the entire Facebook Page disappeared from the surface of the earth was presumably deleted.

Maybe the social media agency has been engaged? But then again, isn’t this the job of a PR agency instead?

This article was first published on Goodyfeed.com

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Low Kay Hwa
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