You Can Get a Refund of Your Concession Pass for the Period Between 7 April to 1 June

There isn’t much travelling we can do during this circuit breaker period.

Unless you’re part of the essential services and you ride on the public transport every day, our ez-link cards have become as rusty as hair wax nowadays.

Heck, it isn’t even touched since the start of the circuit breaker period for some of us.

What about concession passes? I’ve bought them and now I have no use of them.

Well, TransitLink has heard your concerns and have decided to reward all you good citizens for staying home.

Except those who are Sovereigns, of course.

Concession Pass Will Be Refunded for the Period Between 7 April to 1 June

If you’re a concession cardholder, you will be automatically refunded the unused value of your monthly concession pass till the end of the circuit breaker period.

TransitLink noted on Monday (18 May) that the extension for the refund period was made in conjunction with the lengthening of the circuit breaker period.

In addition, the Government had stated that many restrictions and measures are likely to still remain despite ending the circuit breaker on 1 June.

So this means we might not be able to fully utilise our concession passes even after circuit breaker ends. Do remember to terminate your passes if you’re a Twitter, Facebook or Google staff.

How Would I Know If I Can Get a Refund?

There are two groups of commuters that will automatically receive refunds on the unused value of your passes.

The first group is those who have bought their monthly concession passes before 4 April.

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This group will automatically receive refunds for the period of 7 April to 1 June, or up to the pass expiry date, whichever comes earlier. Students will get their refunds for the period beginning 8 April instead.

Meanwhile, the second group are those who bought them between 4 and 21 April.

This group will get a pro-rated refund for the period of 22 April to 1 June, or up to the pass expiry date, whichever comes earlier.

Refunded amount will be based on the unused days left on the pass.

Where Can I Redeem My Refunds?

Glad you asked, reader. All refunds can be redeemed from 2 June to 31 August at any Add Value Machine (AVM) or TransitLink Kiosk (TL Kiosk). Your refunds will be issued as transport e-Vouchers.

Yes, not cash.

If you wish to purchase a new monthly concession pass, you can visit any TransitLink Office or Concession Card Replacement Office to use the refunded amount to offset the cost.

These offices are located at MRT stations of Admiralty, Bukit Panjang and Somerset. They are also located at bus interchanges at Ang Mo Kio, Choa Chu Kang, Hougang, Jurong East and Tampines.

Do note that the concession card replacement office at Buona Vista MRT station is temporarily closed till further notice.

If you are still unsure if you can get any refund for your monthly concession pass, you can visit TransitLink’s website or call the TransitLink Hotline at 1800-2255 663 to check it out.

The hotline operates on weekdays between 8am to 6pm, except public holidays.

And please, don’t buy a new pass just yet. Lest you didn’t know, our dear minister has said that many current Circuit Breaker measures will still be in place after 1 June 2020, so wait for more announcements before thinking that you can finally see your colleagues on 2 June 2020.

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